Tuesday, September 23, 2008

Fuck You, Gateway... (I'm kind of a dick)

Look... I know I'm an asshole, here. I took out my anger on someone who didn't deserve it, but... what the hell, right?



Sherry_GWER7953 joined the incident.

Sherry_GWER7953 says:
Thank you for contacting technical support. My name and badge number are Sherry_GWER7953. Please hold while I review your issue.
Rob says:
Hey<>
Sherry_GWER7953 says:
Hello Rob
Sherry_GWER7953 says:
According to your submission and my data, the serial number for your Gateway system is XAB4811000237. Is this correct?
Rob says:
Correct
Sherry_GWER7953 says:
Thank you for verifying your information. I've read your issue description from the submission form. Do you have any more details that may help us?
Rob says:
Well, I hadn't used the system in about 6 months, I booted it up, there was a flash, a smell of ozone, and now the system will not boot, the drives don't appear to get any power, the fans don't spin.
Sherry_GWER7953 says:
Thank you for that information. Rob, since this is a hardware issue it's best to send the computer for service.
Rob says:
Can you send em parts? I'm A+ Certified, Network+, MCSE, MCSA, VCP, and CCDA. Plus I am certified by Gateway, Dell, HP, and IBM for hardware repairs.
Sherry_GWER7953 says:
Hold please,
Sherry_GWER7953 says:
Rob, I apologize we do not have the requested part available for sale, however we can provide third party companies who may have the part. You can get the parts from this link.
Sherry_GWER7953 says:
The link I sent is not controlled by Gateway. Please use it at your discretion.
Rob says:
You no longer provide parts for a desktop less than 4 yrs old?
Sherry_GWER7953 says:
We don't carry parts anymore here. All our parts are in TigerDirect now.
Rob says:
So, you use a ill-reputed catalogue company to supply parts for the computers you build in a garage and then sell in a pretty cow box? Come on... you can offer no support at all for the hardware?
Sherry_GWER7953 says:
Please contact TigerDirect for the parts that you need.
Rob says:
Look... I haven't had a cigarette in 15 hours, I've got a migraine, and I'm a bit concerned about a strange bump on my wang... now is not the time to tell my you won't support your own product's hardware.
Sherry_GWER7953 says:
Like I said we don't carry parts anymo here. Please contact TigerDirect for the parts that you need. TigerDirect is now our Gateway parts carrier.
Rob says:
"Anymo?" Really? I've contacted the Detroit-based Helpdesk? So, I suppose TigerDirect is going to enjoy taking my money, hmm? Will they honor the extended warranty?
Sherry_GWER7953 says:
It was a pleasure working with you. My name and badge number are Sherry_GWER7953. Thank you for using Gateway Remote Assistance and have a great day.
Sherry_GWER7953 has left the incident.
The technician has closed the incident.

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