Wednesday, September 17, 2008

Oh, Dell... How I Hate Thee

This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is 22033704.
09/17/2008 02:16:43PM Session Started with Agent (AES Brandon W)
09/17/2008 02:16:48PM Agent (AES Brandon W): "Hello, thank you for contacting Dell's Enterprise Chat Support. My name is AES Brandon W. Once the chat session is completed, a transcript will be sent to XXXXXXXXXX. Please give me 2 to 3 minutes to access your system details and contact information."
09/17/2008 02:16:57PM Rob xxxxxx: "No problem"
09/17/2008 02:18:37PM Agent (AES Brandon W): "How can I help you today? Please provide as much information as possible, such as error messages, symptoms, and any troubleshooting steps that may have been taken up to this point."
09/17/2008 02:19:20PM Rob xxxxxx: "Well, I just wiped the box clean with a goal of installing Windows Server 2008 to it, but I can't find a driver for the CERC2s that will work with that OS."
09/17/2008 02:19:30PM Rob xxxxxx: "Do you have an updated one lying around somewhere that I'm not seeing?"
09/17/2008 02:19:53PM Agent (AES Brandon W): "Let me check on that for you. Give me just a moment to create a case for you."
09/17/2008 02:20:05PM Rob xxxxxx: "Right on"
09/17/2008 02:21:33PM Agent (AES Brandon W): "Your case number is 5553032 . Please reference this number if you need to contact technical support again on this issue. Alternatively, you can reach me at Brandon_Wxxxxxx@dell.com. Make sure you include the case number in the subject line."
09/17/2008 02:22:32PM Rob xxxxxx: "Will do"
09/17/2008 02:22:45PM Agent (AES Brandon W): "Thanks for waiting. I checked on that for you and Windows Server 2008 is not a tested or certified operating system for that Server. A list of the tested and certified systems can be found here: http://www.dell.com/content/topics/global.aspx/alliances/" en/os_certifications?c=us&l=en&s=corp
09/17/2008 02:23:14PM Agent (AES Brandon W): "Unfortunately since 2008 is not a supported OS on the SC420 we do not have drivers for it."
09/17/2008 02:23:20PM Rob xxxxxx: "Meaning that no driver will be released for it?"
09/17/2008 02:24:23PM Agent (AES Brandon W): "Dell itself will not be releasing drivers for that server. I checked another resource and i found that the CERC 2s is not supported in 2008."
09/17/2008 02:24:40PM Agent (AES Brandon W): "So there will be no drivers for 2008 for any other servers that use that controller."
09/17/2008 02:25:29PM Rob xxxxxx: "Well, hell... that eats a dick."
09/17/2008 02:25:34PM Rob xxxxxx: "Thanks!"
09/17/2008 02:25:38PM Agent (AES Brandon W): "Windows 2008 is a very demanding OS and the SC420 did not meet the requirements for logo certification by MS."
09/17/2008 02:26:17PM Session Ended

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