Wednesday, September 17, 2008

Oh, Dell... How I Hate Thee

This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is 22033704.
09/17/2008 02:16:43PM Session Started with Agent (AES Brandon W)
09/17/2008 02:16:48PM Agent (AES Brandon W): "Hello, thank you for contacting Dell's Enterprise Chat Support. My name is AES Brandon W. Once the chat session is completed, a transcript will be sent to XXXXXXXXXX. Please give me 2 to 3 minutes to access your system details and contact information."
09/17/2008 02:16:57PM Rob xxxxxx: "No problem"
09/17/2008 02:18:37PM Agent (AES Brandon W): "How can I help you today? Please provide as much information as possible, such as error messages, symptoms, and any troubleshooting steps that may have been taken up to this point."
09/17/2008 02:19:20PM Rob xxxxxx: "Well, I just wiped the box clean with a goal of installing Windows Server 2008 to it, but I can't find a driver for the CERC2s that will work with that OS."
09/17/2008 02:19:30PM Rob xxxxxx: "Do you have an updated one lying around somewhere that I'm not seeing?"
09/17/2008 02:19:53PM Agent (AES Brandon W): "Let me check on that for you. Give me just a moment to create a case for you."
09/17/2008 02:20:05PM Rob xxxxxx: "Right on"
09/17/2008 02:21:33PM Agent (AES Brandon W): "Your case number is 5553032 . Please reference this number if you need to contact technical support again on this issue. Alternatively, you can reach me at Make sure you include the case number in the subject line."
09/17/2008 02:22:32PM Rob xxxxxx: "Will do"
09/17/2008 02:22:45PM Agent (AES Brandon W): "Thanks for waiting. I checked on that for you and Windows Server 2008 is not a tested or certified operating system for that Server. A list of the tested and certified systems can be found here:" en/os_certifications?c=us&l=en&s=corp
09/17/2008 02:23:14PM Agent (AES Brandon W): "Unfortunately since 2008 is not a supported OS on the SC420 we do not have drivers for it."
09/17/2008 02:23:20PM Rob xxxxxx: "Meaning that no driver will be released for it?"
09/17/2008 02:24:23PM Agent (AES Brandon W): "Dell itself will not be releasing drivers for that server. I checked another resource and i found that the CERC 2s is not supported in 2008."
09/17/2008 02:24:40PM Agent (AES Brandon W): "So there will be no drivers for 2008 for any other servers that use that controller."
09/17/2008 02:25:29PM Rob xxxxxx: "Well, hell... that eats a dick."
09/17/2008 02:25:34PM Rob xxxxxx: "Thanks!"
09/17/2008 02:25:38PM Agent (AES Brandon W): "Windows 2008 is a very demanding OS and the SC420 did not meet the requirements for logo certification by MS."
09/17/2008 02:26:17PM Session Ended

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